Refund & Return Policy
At Tidy Heaven, we want you to be happy with your purchase. Please read our refund and return policy carefully.
1. Returns
-
You may request a return within [X] days of receiving your order.
(Common: 14–30 days depending on your store rules) -
Items must be unused, in original packaging, and in the same condition as when you received them.
-
Personalized or custom products cannot be returned unless defective.
2. Refunds
-
Once your return is received and inspected, we will notify you by email.
-
Approved refunds will be processed to the original payment method within [X] business days.
-
Shipping fees are non-refundable unless the item was defective or we made a mistake.
3. Exchanges
-
If you wish to exchange an item for a different size, color, or product, contact us at [tidyheavens@gmail.com].
-
Exchanges are subject to product availability.
4. Damaged or Defective Items
-
If your item arrives damaged or defective, please contact us within [X] days with a photo of the product.
-
We will provide a replacement or full refund, including shipping costs.
5. How to Return
-
Contact us at [tidyheavens@gmail.com] with your order number and reason for return.
-
We will provide instructions and return address.
-
Ship the item back in its original condition.