Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates We currently ship within Canada. Shipping rates are calculated at checkout based on your location and order weight.
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–4 business days (where available)
Free standard shipping may be available on qualifying orders — check our current promotions at checkout.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delays We are not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to help.
Lost or Damaged Packages If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [tidyheavens@gmail.com] and we will work to resolve the issue promptly.